Delivery Information

We deliver solid fuels and selected outdoor-living products to the areas offered by our checkout or confirmed by quotation. Delivery charges depend on the delivery postcode, product type, pallet size, vehicle requirements and access conditions. The final delivery charge is shown before you place an online order, or confirmed in writing where a quotation is required.

Pallet deliveries

Pallet deliveries are normally made by a third-party pallet carrier using a tail-lift vehicle.
Standard pallet delivery is kerbside only, to the nearest safe, accessible, flat and hard-standing point.
A standard delivery vehicle may be an 18-tonne lorry. Where a smaller vehicle service is available, any additional charge will be shown or confirmed before dispatch.
A pallet truck cannot safely move a heavy pallet over gravel, grass, soft ground, cobbles, steep slopes, steps or badly uneven surfaces.
The driver decides whether access and unloading are safe. Drivers are not required to enter private driveways, garages, gardens or buildings.

Access requirements

Please tell us before dispatch if there are narrow roads, low bridges, weight restrictions, low branches or cables, restricted turning space, gates, steep gradients or any other access issue. If a delivery cannot be completed because suitable access was not disclosed, reasonable re-delivery, storage or alternative vehicle charges may be payable by the customer.

Delivery dates and times

Delivery dates and time windows are estimates unless we expressly agree a guaranteed service in writing. We will dispatch as promptly as reasonably possible and, for consumer orders, will deliver within the period agreed with you or otherwise within the period required by law. Carrier delays caused by weather, road conditions, network disruption or other events outside our reasonable control can occur.

Hot tubs, saunas and garden buildings

Large outdoor products may require a dedicated vehicle, forklift, crane, suitable unloading equipment or special access arrangements. Delivery, assembly and installation inclusions vary by product and order. The product page, written quotation and order confirmation take priority for the exact service included. Please contact us before ordering if access is restricted.

Checking your delivery

Please inspect the goods as soon as reasonably possible. If packaging or goods appear damaged on arrival, note this with the carrier where possible and take photographs. Contact us promptly so we can investigate. This does not affect your statutory consumer rights.

Questions before ordering?

Email info@hsfuels.co.uk before placing the order if you are unsure whether a delivery vehicle can access your address.